In 2020, the U.S. postal service suffered a setback when it was declined billions in funding to assist with demand during the COVID crisis. The controversial move led to several delays in their service. Many noticed the swift decline in services worldwide, with international trade volume falling by 17.7% during May last year. Whether you are selling or buying online, you will likely be looking for a convenient, speedy delivery. Here are some ways to help provide and receive the best customer service.
Choose Local Couriers
Many consumers will rely heavily on government postal services, which may suffer from delays and changes to their service. Ecommerce in the U.S. grew by a rate of 10 years in 90 days during 2020, and is likely to steadily increase moving into 2021 due to various lockdowns worldwide. Sellers and consumers may do well to look at local delivery services to speed up delivery rates. The shipping cost is often as cheap as government postal services, and there are many trusted services which can offer international and ecommerce delivery.
When offering next day delivery, ensure that you have the capacity to do this. Ensure you have enough time to get to the pick-up point, and make time for possible travel delays. Around certain times of the year, there may be higher demand for parcel delivery, such as during the festive period. Global air traffic was down 60% last year, and many shipping companies suffered delays or diversions as a result of the global crisis. Therefore, this should also be factored in when considering shipping times.
Check reviews online for your parcel delivery service to get an idea of how long they are actually taking. Some state that they will deliver the next day, but it is wise to see what customers are saying about the service. Due to the current climate, people may need things quicker than usual, so be realistic about when you expect your parcel to arrive with them. On the other side, if you are ordering, check that there are no delays to parcels that you may need within a short time period, and check which delivery service is being used by the merchant. Fortunately, global maritime trade is expected to grow by 4.8% in 2021, but it is always best to check the status of delivery companies.
The global crisis in 2020 had an impact on trade worldwide, but the development of better coping strategies has helped companies anticipate when delays are likely. Check the status of your chosen company online before shipping or receiving goods.