Video Verification – The Process of Onboarding Legitimate Customers

The majority of industries shifted to the digital processes, especially during the coronavirus pandemic. However, fraud on online platforms rapidly increased, and the traditional know your customer verification cannot suffice for the need to combat fraudsters. Hence, regulatory authorities agreed on a video-based customer identification program (VCIP).

What is video KYC? Video identification is an alternative for the traditional method of verification or eKYC. It is an identification process for the identification and verification of a digital identity on a live video call. The end-user shows documents as an identity proof and a KYC expert on the other side of the call verifies the customer. It is a quick and convenient procedure that allows businesses to verify customers as soon as possible. Furthermore, it encourages legitimate customer onboarding for better results. The process for verification of a video call is simpler than one can expect. That’s why companies are eager to add video KYC to their customer identification program. Here are the fundamental steps of a live video call verification.

Customer Registration for Online Video Identification

Clients have to fill an online KYC registration form before the process begins. The form is meant to acquire some general information like name, residence, and date of birth. Some companies ask for documents as well for cross-checking the submitted information. Customers after successful registration are guided to the next steps of the process, and a call is scheduled as per the business’s and customer’s convenience.

Live Video Call from the KYC Expert

Firms can choose text messages or emails to share the link to the video call. Over a live video call, the KYC expert on the other end of the call asks some questions. The questions are extremely generic, and these questions aim to verify whether the information entered in the form is correct or not. The expert continually guides the client about the process too.

Liveness Detection

Spoofing attacks are very common these days and have various types. The primary objective of a video call for KYC verification is to ensure the availability of the right person. It verifies customers in real-time to eliminate the chances of spoof attacks and a high risk of fraud. Hence, experts also check for the physical presence of the customer.

Checks for Document Authenticity

Banks, insurance companies, gambling websites, and numerous other businesses have been facing issues in traditional know your customer verification. Documents submitted are either forged or tampered with to meet the requirements. On a live video call, the KYC expert has documents uploaded by the customer. On-call, the expert can ask for the same document for live verification or some different document to cross-check the entered information.

Body Language and Behavior Checks

Body language indicates several aspects of someone’s personality. The KYC experts also check body language and behavior of the customer during the video call. Experts are guided to not only check for spoofing attacks but also check for any issues in the client’s body language.

Results Delivery to the Customers

The process sounds lengthy and time-consuming, but all these checks demand a couple of minutes only. Upon completion, the experts convey the verification results to the end-user.


In today’s digital world, companies need to verify all the customers before onboarding. With robust verification, industries can come together and put an end to scams like identity theft and money laundering. Video KYC is among some stringent methods of verifying customers online. Adding it to the verification procedure can help all businesses get the right customers onboard and filter out fraudsters before they can cause troubles.

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